Inbox

Five steps and this desk is running. Each one checks itself off, and this guide goes away when they all have.

1. Define your first service The things you support — incidents and requests hang off them. Done
2. Raise your first ticket A request, an incident, or a problem — see one move through the desk. Done
3. Give every ticket an owner Unowned work is invisible work. Assign from the ticket page.
4. Schedule a change Planned work with a window, a risk, and the tickets it covers. Done
5. Publish a knowledge article Answer it once, in writing, before it is asked twice. Done